Questions & Answers

1. How do I get support?
   a. See our online manual for the fastest support.
   b. Contact support using our support form here

2. How long does a domain transfer take?
   Domain name transfers take up to 3 days. You will need to contact the company that registered your domain name or login to your account with them and change the nameserver information over to us, The nameserver information is below. Only the Admin and the tech contact of your Domain name can move your dns to our servers.

   Primary Name Server:      NS.NUCORHOST.COM
   Primary IP Address:         64.176.60.221
   Secondary Name Server:  NS2.NUCORHOST.COM
   Secondary IP Address:     64.176.61.207

    

3. How Do I log into my control panel?
   To log on to your control panel, you will need to 
   access it like this > http://yourdomain.com/menu
   Just add a /menu after your domain name.

4. How Do I check my e-mail using my browser?
   This is just about the same as logging in to the
   Control panel. Access your mail like so 
   http://yourdomain.com/up just add /up after
   your domain name. 

5. How long does a new domain take?
   New domain registrations take up to 3 working days. You will know that your domain name is active by typing your URL (your new domain name) and you see your site on the internet.

6. What about refunds?
   Refunds are only available within the first 30 days. If you are not happy, we will give refund under the following terms. No resold accounts were added to your account and there will be no refunds on new domain names.

7. How do I order a resold account?
   Go to the reseller account area and complete the online order form.

8. How do I get a sub domain?
   Sub domains count as resold accounts. You may order them the same way you order a new resold account. In our reseller area.

9. How do I get my email to work?
   See our online support manual support.javapie.com

10. Do you offer pointer sites?
    Yes, You get Unlimited Free Pointer sites. If you want a pointer for 20 years the only cost to you is a one time $3.00 set up fee. No more payments ever, as long as you have an account with us.

11. Can I pay with my resold customers card?
    NO... and if you do they will know who we are as our information shows up on their billing statement. If they charge back you and all of your accounts will be deleted.

12. Why was my site Suspended?
    A suspended site will most of the time be for payment problems. A suspended site will have a statement asking you to contact your host.

13. Why was my site deleted?
    Spam , Adult , Hacking and Credit card fraud are deleted with no warning. ###NOTE: We also state in our user policies that we can refuse service to anyone for any reason.

14. What do I do when my site is down?
    Our techs are paged by our systems when they go down. We know when the sites go down. Our systems will re boot after 10 mins of down time if they do not reboot they page us to the machine. Why is my site up and not JavaPie's or the other way around? Our sites are all on different machines. Each machine has about 350 sites. If one machine is down then it does not affect others.

15. What do I do when my email quits working?
    The system is busy , wait a few minutes and try again

16. Do I have a contract with you? How long do I have to stay?
    contracts are month to month unless you have something different in writing from us. If you pay by more than one month and we remove your account for so reason we will prorate and refund your card.

17. Do you install CGI scripts for me?
    Yes, we offer this service. For a full list of prices please e-mail us. Here is a example Formmail install $25.00. support@javapie.com